Synchro import issue

Good day,

 

When I want to import a Microsoft Project 3D model from the computer disk and I get this error message (see attachment).

Do you have some troubleshooting to understand what goes wrong ?

 

Thanks in advance for your help.

 

Regards,

ITER Support

  • Support ITER
  • Aug 21 2017
  • Under review
Company ITER
  • Aug 21, 2017

    Admin Response

    Please send the XML to support@synchroltd.com for investigation.

    Also, please clarify what you mean by "Microsoft Project 3D model"? Synchro can import Microsoft Project XML files which contain schedule data but no 3D models. 3D models should be imported separately via File>Import>3D or Synchro Project

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